AppGuide

Michaël Cardinal

Plain-language guides to choosing, using and securing a health app, and to taking care of yourself day to day. Free and open to all.

Digital health tools, step by step

To install an app (a small program for your phone), open your phone's app store and search for its name.

Installing an app on your phone

To find out whether an app works on your phone, look on its listing for the minimum model required.

Checking whether an app works on your device

To use less mobile data, install and use your apps while the phone is connected to Wi-Fi.

Using an app when you have little mobile data

To read more easily, your phone can make text bigger, read out loud and show captions.

Making text bigger, turning on read-aloud and captions

Checking what languages an app is available in

To recover a forgotten password, tap Forgot password? on the sign-in screen, then follow the message you receive.

Recovering a forgotten password without starting over

To protect a health account, turn on two-factor authentication: your password, then a code sent to your phone.

Protecting access to a health account (two-factor authentication)

Installing an app, checking it works on your device, adjusting the text and protecting your account. The first steps.

A. Getting started

To pay for a subscription without a credit card, use an App Store or Google Play gift card.

Paying for a subscription without a credit card

To cancel a subscription, go through the settings of the app store. Deleting the app does not stop the payment.

Cancelling a subscription (iPhone and Android)

To find out how an app makes money, look at its listing: the price, the in-app purchases note and the privacy section.

Free, freemium, paid: what the model means for you

A free trial becomes a paid subscription on its end date, unless you cancel before then.

Understanding a free trial and avoiding a surprise charge

To get a refund for a subscription paid by mistake, cancel it first, then make the request to the store that took the money.

Getting a refund for a subscription charged by mistake

Subscriptions, free trials, in-app purchases and refunds. Understanding what you pay, and stopping a payment you no longer want.

B. Money

To find out what an app does with your information, read its privacy section on the store listing before installing it.

What an app can do with your information

To spot an app that is mainly there to sell, count how many times it asks you to pay during the first five minutes.

Spotting an app that is mainly there to sell

The stars in an app store tell you whether people liked the app, not whether its health information is accurate.

What stars and reviews don't tell you

A privacy policy explains what a publisher does with your information. A few keywords help you find the important passages.

Reading a privacy policy: finding what matters

To find out who made a health page or app, read the About section of the site, or the publisher's name on the store listing.

Checking who wrote a health page or app

To spot a paid testimonial, look for the tags #ad, #sponsored or #partner under the video or the post.

Spotting a paid testimonial or an undisclosed partnership

Who made the app, what it does with your information, and what stars and testimonials are really worth.

C. Judging a tool before you trust it

To erase your data, delete your account in the app's settings before uninstalling it.

Deleting your data and closing an account

By ticking I agree, you accept the terms of use and the way the app uses your information.

What you agree to when you tick "I agree"

What you agree to when you sign up, and how to erase your data or close an account.

D. Your health data

A real organization never asks for a password or a code by message. Look at whether a message rushes you.

Spotting an email or text pretending to be a clinic or a public body

Check three things: it asks for a prescription, it shows an address in Canada, and a pharmacist can answer you.

Spotting a fake online pharmacy

Recognising a fake message or a fake online pharmacy, and knowing what to do when something seems wrong.

E. Staying safe

To learn to use an app, sit down with a patient person, your phone in your own hands.

Taking your first steps with someone you trust

To help a loved one with a health app, stay beside them while they do the steps.

Helping a loved one without taking over their account

To help someone by phone, ask them to read out loud what is written on the screen.

Helping someone remotely, by phone

Learning with someone, helping a loved one without taking over, and knowing when to talk to a real person.

F. Not going it alone

Accès intervenants

Politique de confidentialité

Professional access

Privacy policy

Site web

Conditions d'utilisation

Website

Terms of use

Quick links

Legal

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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